Returns & Exchanges

Last Updated:​ January 20, 2026

At RETAIL BOX LLC, we want you to be completely satisfied with your purchase from polaria.click. Please review our policy below.

1. Return Eligibility

You may request a return within 30 days​ of the delivery date if:

• The item is unused, in its original condition, and includes all packaging/tags.

• The product is defective, damaged during shipping, or incorrect (we sent the wrong item).

• Note:​ Certain items are final sale and cannot be returned, including (but not limited to):

  • Digital downloads or software.

  • Custom-made or personalized products.

  • Items marked as “Final Sale,” “Clearance,” or sold at a significant discount.

2. Refund Process

• To initiate a return, please contact us first (see Section 4 below). Do not ship items back without authorization.

• Once your return is received and inspected by our team:

  • If approved, your refund will be processed.

  • Refunds will be issued to the original payment method​ used for the purchase.

  • Please allow 3-7 business days​ for the refund to appear in your account after processing (processing times may vary depending on your bank or card issuer).

3. Non-Refundable Situations

We cannot offer refunds or exchanges for:

• Items returned after the 30-day return window.

• Items showing signs of use, damage caused by the customer, or missing original packaging/tags.

• Final sale items (as listed in Section 1).

• Original shipping and handling charges (unless the return is due to our error – e.g., sending the wrong item).

• Return shipping costs (the customer is responsible for return shipping unless the return is due to our error).

4. How to Initiate a Return

• Contact our Customer Support team before​ returning any item:

  • Email:​ support@polaria.click

  • Phone:​ +1 (515) 789-8469

• Please provide the following information:

  • Your order number.

  • The reason for the return.

  • Photos of the item (especially if defective or damaged).

• Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions, including the return address.

Return Shipping & Fees:

• Customers are responsible for the cost of return shipping unless the return is due to our error.

• We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items.

• A restocking fee may apply in certain circumstances (e.g., returning non-defective items in bulk).

Company Information:

RETAIL BOX LLC

18578 N 167th Cir

Surprise, AZ 85374

United States

Email:​ support@polaria.click

Phone:​ +1 (515) 789-8469